Privacy Policy

1. Introduction

StillWaterPark ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines our approach to managing your personal data including the collection, utilization, disclosure, and protection methods when you interact with our website stillwaterpark.sbs or use our yacht charter offerings.

Your decision to use our services indicates your agreement to the data handling procedures described in this document. This policy adheres to the privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable details that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign-up for our newsletter
• Complete forms on our website
• Engage in our surveys or special events

Such information may encompass:

• Your name and contact details (including email, telephone number, and address)
• Financial information (handled securely by external service providers)
• Preferences and requirements related to the charter
• Details of an emergency contact person
• Food preferences or health-related information (if disclosed by you)

2.2 Automatically Collected Information

The moment you access our website, certain details regarding your device and browsing habits are automatically logged:

• IP address and geographic data
• Type and version of the browser used
• Record of pages visited and duration of visit on our site
• Source websites leading you to ours
• Information about the device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

For site enhancement, we utilize cookies and similar tracking tools. These are helpful for:

• Maintaining your stated preferences
• Assessing website use and performance
• Delivering tailored content
• Uplifting our services

Control over cookies can be exercised through your web browser's settings or our cookie consent interface.

3. How We Use Your Information

The data we accrue serves multiple purposes, such as:

• Service Provision: To handle yacht charter services, manage reservations, and communicate pertaining to your bookings
• Assistance to Customers: To attend to queries and offer support
• Financial Transactions: To take care of payments and handle billing processes
• Safety and Security: To ascertain the security of our operations and guard against fraudulent activities
• Promotion: To deliver information on promotional offers and updates, subject to your consent
• Enhancement of Website: To analyze visitor behavior for website optimization
• Legal Obligations: To abide by legal regulations

4. Information Sharing and Disclosure

We refrain from selling, exchanging, or renting your personal data to outside parties. We might share your personal details under the following circumstances:

4.1 Service Providers

With third-party services that are our trusted partners aiding in payment processing, website hosting and upkeep, electronic marketing, analysis and performance monitoring, and client service, we may share certain information.

4.2 Legal Requirements

We may unveil your personal details if obligated by law or to comply with legal processes, court directives, urgent situations, or to examine suspicions of illegal activities or fraud.

4.3 Corporate Transactions

Should we undergo a merger, acquisition, or sale of business assets, your information might be transferred as a part of the deal.

5. Data Security

We apply various technical and organizational measures to shield your personal data from unauthorized access, modification, exposure, or destruction. These include employing encryption methods, secure servers, controlled access, periodic evaluations, and training for staff.

Nonetheless, we must acknowledge that no online transmission or electronic storage system is impervious to breaches. Therefore, we cannot assert the absolute security of your personal data.

6. Data Retention

We keep your personal details only for the time required to fulfill the intentions for which it was compiled, or as mandated by lawful requirements. This typically includes:

• Charter bookings: 7 years for taxation and legal purposes
• Marketing avowals: until the point of opting out or account deletion
• Website analytics: 26 months as standard
• Customer service interactions: 3 years subsequent to the last communication

7. Your Rights and Choices

You have particular rights such as the right to view, amend, or erase your personal information (with legal exceptions), the right to data portability, the opportunity to opt out of marketing, and the option to manage cookies. If you wish to utilise these rights, do reach out to us via the provided contact details.

8. Third-Party Services

8.1 Google Analytics

To understand how our website is used, we engage Google Analytics. Opting out is possible using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Social media platforms may be linked from our website, each of which has its privacy stipulations.

8.3 Payment Processors

Monetary transactions are administered by PCI DSS-accredited external processors.

9. International Data Transfers

We may transfer and process your data in locations outside Germany. In such cases, we ensure appropriate measures in line with current privacy legislation are in place.

10. Children’s Privacy

Our services do not intentionally address individuals under the age of 13, and we do not knowingly gather personal data from them. If we are made aware that we have collected data from a child without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

Modifications to this Privacy Policy may occur to mirror changes in our practices or legal obligations. Notice of such updates will be posted on our website, sent to registered users via email, or shown through an announcement on our site. Continuing to use our services after these changes become effective will be interpreted as acceptance of the updated policy.

12. Contact Information

For inquiries related to this Privacy Policy or our data handling practices, you may contact us:

13. Compliance with Google Ads User Consent Policy

We conform to the Google Ads user consent policy. Adjustments to your cookie/tracking preferences can be made at any time through our cookie settings panel.